Manager on Duty (MOD)
Motel 6 Motel 6 Fairfield, CA Fairfield, CA Full-time Full-time $40,000 - $50,000 a year $40,000 - $50,000 a year 1 day ago 1 day ago 1 day ago Operations Manager The below list is intended to provide a framework around your responsibilities as an operations manager.
Please note that the list is non-exhaustive and will be updated on a regular basis.
Business Strategy Development and Execution Stay current with industry trends and monitor strengths and weaknesses of competition Explore new business opportunities Hold property leadership team accountable for successful delivery of business plans Experiment with new ideas to improve guest satisfaction Sales and Marketing Develop revenue generating strategies for property Identify new business leads Talent Management and Organizational Capability Create a cohesive and high-performance team that continuously strives for positive results and improvements Coach team by providing specific feedback and hold them accountable for performance Create learning and development opportunities for employees Identify resource needs to strengthen property team Actively support the staffing process Ensure effective and documented work processes, systems and teamwork are in place to maximize individual and overall property performance Revenue Management Develop effective pricing strategies Ensure demand forecasting and sound revenue practices are in place to maximize yield Identify ways to grow occupancy by researching and staying aware of competitor strategies Owner Relations Build rapport your report through proactive and ongoing communication Keep your report informed on brand initiatives and guest experience with an in-depth analysis of property performance, incorporating guest, financial and employee business data Customer and Public Relations Interact with guests and other customers on a frequent basis to obtain feedback about their experience on property Utilize guest feedback to recognize outstanding employees service performance and improve service delivery Emphasize and hold leadership team accountable for addressing service failures or potential service failures Develop innovate ways to exceed guest expectations Involve oneself in local community Company/ Brand Policy Compliance Hold employees accountable for performing audits on a regular basis Conduct detailed walk throughs to ensure building, public areas, and grounds are well maintained, safe, and exceed guest expectations Ensure employees are appropriately trained and performing to standard Reporting Facilitate monthly meetings with report Coordinate with all attendees and schedule meeting This meeting should take place during the first week of the month Draft agenda and deliver to your report two days prior to meeting Report on the following:
Monthly property performance ADR Occupancy RevPar Comp performance Staff performance Other operational items Internal and external strengths, weaknesses, opportunities, threats Customer satisfaction Changing market conditions Facilitate monthly staff meetings Coordinate time and date with attendees and schedule meeting This meeting should take place during the first week of the month Organize food order Draft agenda and deliver to your report two days prior to meeting During the meeting, report on the following:
Revisit prior week topics--discuss open items from prior week New topics Record minutes from meeting Publish finalized minutes on google drive Print out minutes and make available to all staff for review Record any policies and best practices established during meeting in a centralized location where all staff have access for tracking and reference purposes Employee and Labor Relations Manage and oversee staff scheduling Set monthly staff schedules based on circumstances and staff preferences Manage staff requests for time off Manage and minimize overtime accrual Staff performance Build rapport with employees by fostering and environment of open communication and spending time with employees on the frontlines Make self-available to employees for learning opportunities Facilitate staff evaluations on a quarterly basis Document items discussed:
Goals Strengths Weaknesses Areas of improvement--action plan Promptly communicate to your report and document any staff misconduct.
Please adhere to the write up process and complete the write up form and deliver to the respective staff.
The form should be signed by the manager and staff, to acknowledge receipt, and then a digital copy should be provided to your report (do not use hotel email ID to send write up form).
Hiring Use external hiring resources to market and search for employees, if there is a business case or requirement Facilitate the hiring process through marketing, interviewing, hiring, and onboarding Staff responsibilities Assign core responsibilities to staff and additional responsibilities outside of core front desk and housekeeping operation responsibilities Front desk Employee satisfaction Organize and facilitate one team of choice activity per quarter Organize, facilitate, and monitor, at minimum, one incentive-based competition that benefits the business per month.
Present proposed competition to management during management meeting and obtain approval prior to setting competition.
Conduct one monthly 1 on 1 catch up with each staff members to discuss morale, progression, areas of improvement, etc.
Establish a safe workplace Establish and communicate policies to ensure a safe work environment for staff Front desk does not and should not visit room after 10 PM Guest that displayed public indecency Operational Inventory management Monitor inventory levels for room, housekeeping and front office Report inventory deficiencies to designated segment owner on a timely basis to avoid depletion of inventory and discrepancy in invoice amount and inventory received Monitor inflow of inventory and reconcile with invoices Process improvement Identify issues in current processes, if any, communicate to segment owner and establish a solution to avoid process flaws Actively communicate updates in policies and best practices to staff and record updates in a centralized location Continuously observe existing processes and identify ways in which we can gain more efficiency and effectiveness User guide updates Ensure user guide is relevant and updated regularly Ensure the user guide contains all responsibilities for front office staff:
(1) Shift A (2) Shift B (3) Shift C Guest satisfaction Monitor, communicate, record, and resolve any guest satisfaction issues Rate management Go to market/ marketing On a quarterly basis, establish your 'One Thing' that will contribute to enhancing more market share and revenue, for example, this may include, but is not limited to the following:
Targeting a specific customer group Establishing promotions to maximize occupancy Proactively identifying holidays/ events and establishing initiatives to maximize occupancy ESSENTIALFUNCTIONS:
The individual occupying this position must be able to perform essential job functions and the general duties and responsibilities with or without reasonable accommodation.
The physical demand level for this position is Light.
The following requirements may change depending on the individual property and according to the confines of the workspace available for any required task:
Constant Activity (2 / 3rds or more of work time) Physical capability of overseeing all areas of the property and to ensure Team Members' proper performance of duties Lift pens, paper, trash cans, and office supplies up to 10 pounds Simple grasping Frequent Activity (1 / 3rd to 2 / 3rd of work time) Sit to complete reports, schedule, prepare bank deposits, read e-mails, make phone calls, etc.
Move about the property to complete audits, identify hazards, pick up garbage, communicate with guests Stand, or sit alternately, depending on specific daily demands.
Walk at a moderate pace Reach, typically below shoulder Occasional Activity (Up to 1 / 3rd of work time) Twisting of the body at the waist Bend, kneel, crouch, reach or stoop Climbs stairs Balances to climb stairs Push, pull, or lift to 50 pounds - frequency is rare Overhead reaching Lift reams of paper, coffee canisters, supplies and other items between 11 and 20 pounds Drive a vehicle to make the daily deposit and conduct sales calls Additional Critical Functions Use of Senses:
Ability to communicate, smell, near and far acuity, depth perception, color vision, and field of vision Cognitive Factors:
Reading and writing comprehension, basic math / calculations, complex problem solving, computer work, (i.
e.
, electronic email, typing notes, data entry, accessing company systems) Environmental Factors:
Driving cars and working around equipment, walking on uneven ground, exposure to weather and extreme temperatures, exposure to heights Job Type:
Full-time Pay:
$40,000.
00 - $50,000.
00 per year
Benefits:
Paid time off Experience level:
3 years Shift:
8 hour shift Weekly day range:
Monday to Friday Weekend availability Ability to commute/relocate:
Fairfield, CA 94534:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service:
3 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Please note that the list is non-exhaustive and will be updated on a regular basis.
Business Strategy Development and Execution Stay current with industry trends and monitor strengths and weaknesses of competition Explore new business opportunities Hold property leadership team accountable for successful delivery of business plans Experiment with new ideas to improve guest satisfaction Sales and Marketing Develop revenue generating strategies for property Identify new business leads Talent Management and Organizational Capability Create a cohesive and high-performance team that continuously strives for positive results and improvements Coach team by providing specific feedback and hold them accountable for performance Create learning and development opportunities for employees Identify resource needs to strengthen property team Actively support the staffing process Ensure effective and documented work processes, systems and teamwork are in place to maximize individual and overall property performance Revenue Management Develop effective pricing strategies Ensure demand forecasting and sound revenue practices are in place to maximize yield Identify ways to grow occupancy by researching and staying aware of competitor strategies Owner Relations Build rapport your report through proactive and ongoing communication Keep your report informed on brand initiatives and guest experience with an in-depth analysis of property performance, incorporating guest, financial and employee business data Customer and Public Relations Interact with guests and other customers on a frequent basis to obtain feedback about their experience on property Utilize guest feedback to recognize outstanding employees service performance and improve service delivery Emphasize and hold leadership team accountable for addressing service failures or potential service failures Develop innovate ways to exceed guest expectations Involve oneself in local community Company/ Brand Policy Compliance Hold employees accountable for performing audits on a regular basis Conduct detailed walk throughs to ensure building, public areas, and grounds are well maintained, safe, and exceed guest expectations Ensure employees are appropriately trained and performing to standard Reporting Facilitate monthly meetings with report Coordinate with all attendees and schedule meeting This meeting should take place during the first week of the month Draft agenda and deliver to your report two days prior to meeting Report on the following:
Monthly property performance ADR Occupancy RevPar Comp performance Staff performance Other operational items Internal and external strengths, weaknesses, opportunities, threats Customer satisfaction Changing market conditions Facilitate monthly staff meetings Coordinate time and date with attendees and schedule meeting This meeting should take place during the first week of the month Organize food order Draft agenda and deliver to your report two days prior to meeting During the meeting, report on the following:
Revisit prior week topics--discuss open items from prior week New topics Record minutes from meeting Publish finalized minutes on google drive Print out minutes and make available to all staff for review Record any policies and best practices established during meeting in a centralized location where all staff have access for tracking and reference purposes Employee and Labor Relations Manage and oversee staff scheduling Set monthly staff schedules based on circumstances and staff preferences Manage staff requests for time off Manage and minimize overtime accrual Staff performance Build rapport with employees by fostering and environment of open communication and spending time with employees on the frontlines Make self-available to employees for learning opportunities Facilitate staff evaluations on a quarterly basis Document items discussed:
Goals Strengths Weaknesses Areas of improvement--action plan Promptly communicate to your report and document any staff misconduct.
Please adhere to the write up process and complete the write up form and deliver to the respective staff.
The form should be signed by the manager and staff, to acknowledge receipt, and then a digital copy should be provided to your report (do not use hotel email ID to send write up form).
Hiring Use external hiring resources to market and search for employees, if there is a business case or requirement Facilitate the hiring process through marketing, interviewing, hiring, and onboarding Staff responsibilities Assign core responsibilities to staff and additional responsibilities outside of core front desk and housekeeping operation responsibilities Front desk Employee satisfaction Organize and facilitate one team of choice activity per quarter Organize, facilitate, and monitor, at minimum, one incentive-based competition that benefits the business per month.
Present proposed competition to management during management meeting and obtain approval prior to setting competition.
Conduct one monthly 1 on 1 catch up with each staff members to discuss morale, progression, areas of improvement, etc.
Establish a safe workplace Establish and communicate policies to ensure a safe work environment for staff Front desk does not and should not visit room after 10 PM Guest that displayed public indecency Operational Inventory management Monitor inventory levels for room, housekeeping and front office Report inventory deficiencies to designated segment owner on a timely basis to avoid depletion of inventory and discrepancy in invoice amount and inventory received Monitor inflow of inventory and reconcile with invoices Process improvement Identify issues in current processes, if any, communicate to segment owner and establish a solution to avoid process flaws Actively communicate updates in policies and best practices to staff and record updates in a centralized location Continuously observe existing processes and identify ways in which we can gain more efficiency and effectiveness User guide updates Ensure user guide is relevant and updated regularly Ensure the user guide contains all responsibilities for front office staff:
(1) Shift A (2) Shift B (3) Shift C Guest satisfaction Monitor, communicate, record, and resolve any guest satisfaction issues Rate management Go to market/ marketing On a quarterly basis, establish your 'One Thing' that will contribute to enhancing more market share and revenue, for example, this may include, but is not limited to the following:
Targeting a specific customer group Establishing promotions to maximize occupancy Proactively identifying holidays/ events and establishing initiatives to maximize occupancy ESSENTIALFUNCTIONS:
The individual occupying this position must be able to perform essential job functions and the general duties and responsibilities with or without reasonable accommodation.
The physical demand level for this position is Light.
The following requirements may change depending on the individual property and according to the confines of the workspace available for any required task:
Constant Activity (2 / 3rds or more of work time) Physical capability of overseeing all areas of the property and to ensure Team Members' proper performance of duties Lift pens, paper, trash cans, and office supplies up to 10 pounds Simple grasping Frequent Activity (1 / 3rd to 2 / 3rd of work time) Sit to complete reports, schedule, prepare bank deposits, read e-mails, make phone calls, etc.
Move about the property to complete audits, identify hazards, pick up garbage, communicate with guests Stand, or sit alternately, depending on specific daily demands.
Walk at a moderate pace Reach, typically below shoulder Occasional Activity (Up to 1 / 3rd of work time) Twisting of the body at the waist Bend, kneel, crouch, reach or stoop Climbs stairs Balances to climb stairs Push, pull, or lift to 50 pounds - frequency is rare Overhead reaching Lift reams of paper, coffee canisters, supplies and other items between 11 and 20 pounds Drive a vehicle to make the daily deposit and conduct sales calls Additional Critical Functions Use of Senses:
Ability to communicate, smell, near and far acuity, depth perception, color vision, and field of vision Cognitive Factors:
Reading and writing comprehension, basic math / calculations, complex problem solving, computer work, (i.
e.
, electronic email, typing notes, data entry, accessing company systems) Environmental Factors:
Driving cars and working around equipment, walking on uneven ground, exposure to weather and extreme temperatures, exposure to heights Job Type:
Full-time Pay:
$40,000.
00 - $50,000.
00 per year
Benefits:
Paid time off Experience level:
3 years Shift:
8 hour shift Weekly day range:
Monday to Friday Weekend availability Ability to commute/relocate:
Fairfield, CA 94534:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service:
3 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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