Customer Service Representative/Scheduler
Fairfield, CA Fairfield, CA Full-time Full-time $20.
13 - $24.
24 an hour $20.
13 - $24.
24 an hour 1 day ago 1 day ago 1 day ago Local construction company is looking for a dependable individual who wants to grow in their career and be a part of a team.
This individual will provide administrative, customer service and field support to our HVAC and Construction Departments.
Responsibilities:
Maintain exceptional customer service including active listening and response.
Identify and understand customer concerns or requests to provide the most effective solution.
Maintain accurate customer records.
Effectively use critical thinking skills to solve problems for clients while consistently using the best judgement to determine the best solution.
Proactively gain and maintain a full understanding of our products and services.
Efficiently enter accurate and detailed records of client interactions.
Achieve productivity standards and goals set by the company while maintaining high quality calls and following expected call flows and script.
Ensure that all services are invoiced and paid for on time.
Manage company Fleet program.
Qualifications:
3-5 years of Call Center experience, HVAC Industry experience is a plus.
Ability to talk and type accurately; typing speed of at least 45 wpm.
Dedicated to providing superior client service.
Ability to manage multiple priorities within a fast-paced environment.
Strong judgment skills to make sound business decisions.
Proficient in Microsoft products High School Diploma/GED Required; degree preferred.
Satisfactory passing of mandatory pre-employment background & DMV check.
ON-SITE required, no opportunity for remote work.
Benefits:
Health insurance Paid time off Vision insurance Job Type:
Full-time Pay:
$20.
13 - $24.
24 per hour Expected hours:
40 per week
Benefits:
Dental insurance Health insurance Paid time off Vision insurance Experience level:
2 years Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
Call center In-person Office Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
13 - $24.
24 an hour $20.
13 - $24.
24 an hour 1 day ago 1 day ago 1 day ago Local construction company is looking for a dependable individual who wants to grow in their career and be a part of a team.
This individual will provide administrative, customer service and field support to our HVAC and Construction Departments.
Responsibilities:
Maintain exceptional customer service including active listening and response.
Identify and understand customer concerns or requests to provide the most effective solution.
Maintain accurate customer records.
Effectively use critical thinking skills to solve problems for clients while consistently using the best judgement to determine the best solution.
Proactively gain and maintain a full understanding of our products and services.
Efficiently enter accurate and detailed records of client interactions.
Achieve productivity standards and goals set by the company while maintaining high quality calls and following expected call flows and script.
Ensure that all services are invoiced and paid for on time.
Manage company Fleet program.
Qualifications:
3-5 years of Call Center experience, HVAC Industry experience is a plus.
Ability to talk and type accurately; typing speed of at least 45 wpm.
Dedicated to providing superior client service.
Ability to manage multiple priorities within a fast-paced environment.
Strong judgment skills to make sound business decisions.
Proficient in Microsoft products High School Diploma/GED Required; degree preferred.
Satisfactory passing of mandatory pre-employment background & DMV check.
ON-SITE required, no opportunity for remote work.
Benefits:
Health insurance Paid time off Vision insurance Job Type:
Full-time Pay:
$20.
13 - $24.
24 per hour Expected hours:
40 per week
Benefits:
Dental insurance Health insurance Paid time off Vision insurance Experience level:
2 years Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
Call center In-person Office Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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