On-Line Typest/Data Entry - Work from Home

Cyndie Gilliam 

2540 Sunrise Drive

Fairfield, CA 94533

530.318.0034                                                                                     
                  


Administration/Clerical



Key Strengths

Organizational Skills

Detail Oriented

Extensive Computer Skills

Computer Training

Project Control

Patient Billing and Relations

Client/Employee Relations

Documentation Tracking/Control

Coordinating In-House, Multiple Office and Client Meetings

Operation of Office Equipment

 

Career Highlights

Medical Secretary

Health for Life Center

Operated by Presbyterian Health Care at Intel

Rio Rancho, NM

Jan 13 to Oct 13

Meet and greet patients at the Health for Life Center. Registered patients using Epic and ensured that all information was obtained to create a
patient account.

  • Registered patients by using Epic to create a patient account.
  • Schedule appointments by entering appointment date and time into Epic.
  • Answer telephones and respond to inquiries, direct callers to appropriate personnel, and initiate a triage slip for response by medical personnel.
  • Collect payments from patients and reconcile daily cash reports.
  • Conduct reminder calls to all patients.
  • Other duties as assigned.

PRN Administrative Assistant                                                                             

Health for Life Center

Operated by Take Care Health at Intel

Rio Rancho, NM

Sept 12 to Dec 12


Meet and greet patients at the Health for Life Center. Registered patients and ensured that all information was obtained to create or update a
patient account.

  • Registered patients by verifying that patient’s records are up to date and accurate.
  • Schedule appointments by entering appointment date and time into a computerized scheduler.
  • Answer telephones and respond to inquiries, direct callers to appropriate personnel, and initiate a triage slip for response by medical personnel.
  • Collect payments from patients and reconcile daily cash reports.
  • Conduct reminder calls to all patients.
  • Other duties as assigned.


Registration Clerk                                                                   

Hualapai Mountain Medical Center

Kingman, AZ

Sept 09 – Nov 10

Registration Clerk


Registered/Admitted patients to Hualapai Mountain Medical Center. Ensured that all information was obtained to create a patient account.

  • Created patients accounts
  • Obtained verification of benefits
  • Collected and posted to patient accounts all payments due.

 

Central Business Office (CBO) Liaison

Acted as the Central Business Office liaison between Hualapai Mountain Medical Center and the MedCath Corporate office.

  • Worked collaboratively with HMMC Directors and Corporate office to resolve failed billing.
  • Processed Charity Applications
  • Provided customer service to patients regarding billing issues.
  • Processed insurance payments.
  • Processed patients payments.
  • Made daily bank deposit.


Lead Registration Clerk

Created Policies and Procedures for Registration Department. Interviewed and hired staff.

  • Prepared employees for The Joint Commission inspection.
  • Helped train staff on HBOC/STAR software.
  • Helped create Registration Documents per The Joint Commission guidelines.
  • Set up Flow Processes for both ER Registration and Front Registration.
  • Ordered departmental supplies.


Resource Center Coordinator                                                  

Barton HealthCare System

South Lake Tahoe, CA

Aug 03 – July 09

Provided customer service to community members, physician offices and employees with regard to reference material by proactively utilizing multiple sources, including print, internet, subject matter experts, and other relevant data to research new breakthroughs and proven health related data. Acted as the “Help Desk” for employees while learning the new Learning Management System and giving demonstrations to each department within the Hospital on the LMS for employees as well as Managers.

  • Maintained reference material library for community and employees
  • CoordinatedWellness Lectures for community
  • Maintained Support Group information for community
  • Attended selected Community Events to promote activities and services
  • Worked collaboratively with Education administrative staff and other hospital team
    members to coordinate resource center activities
  • Microsoft Office class Instructor
  • Administrator for the Learning Management System
  • Gave interdepartmental demonstrations of the new Learning
    Management System (Cornerstone)
  • Trained new personnel in department

Education Coordinator

Tracked and maintained all nursing training records as mandated by The Joint Commission. Tracked and maintained all continuing education files for nursing and physicians, and non-clinical employees; maintained class schedule on education website and in the Learning Management System for employees and the community. Registered and coordinated General Orientation and Nursing Orientation for all new employees; registered employees and community for classes; maintained monthly cash log for registration fees; coordinated Spine Conference for attending speakers, physicians, nursing and physical therapists. Acting Administrator for the Learning Management System (NetLearning).


Senior Administrative Assistant                                                                                 

CH2M Hill, Inc.

Boise, ID

Nov 98 – June 03                                                                                                                                                      

Assist the Water Business Group in all aspects of project control (WBG consists of Water Resources, Drinking Water/Wastewater and Natural
Resources), Business Development, inner office coordination of meetings between departments (i.e. Environment, Design and Transportation), coordination of client/employee meetings, coordination of in-house engineering technical training and chartering sessions.

  • Set-up, coordinated and tracked documentation for multi-million dollar projects.
  • Coordinated project control with multiple offices within CH2M Hill.
  • Coordinated and attended meetings and in-house training for each group within the WBG.
  • Contacted and coordinated meetings with Clients.
  • Made travel arrangements for WBG personnel.
  • Trained new Administrative Assistants with daily operations within their department.
  • Trained other departmental AA’s to assist me in project control
  • Covered other departmental daily operations and project control when AA’s are not
    present.
  • Daily administrative operations.

 

Project Assistant   

Snelling Personnel Agency

Boise, ID

Sept 98 – Nov 98

Assigned to CH2M Hill, Inc. to assist with a 30 million dollar project.

  • Planned, organized and set-up project tracking and filing system.
  • Trained myself on Project Tracking Control software – Expedition by Primavera.
  • Organized and set-up project tracking and filing system in the Project Field
    Office.
  • Trained Field Office Administrative Assistant on Project Control software.
  • Covered for AA in Field Office when absent.


Office Manager/Secretary                                                                                       

Sandis Humber Jones

Sacramento, CA

Oct 97 – Jun 98

Coordination and execution of daily operations of all administrative procedures for the engineering firm. Restructured and organized position from part-time to full-time position.

  • Contacted City and County Governments in researching, preparing utility letters and
    tracking utility information from the design phase through the final processing
    of the civil engineering plans.
  • Researched and prepared property owner lists for boundary line adjustments.
  • Prepared legal documents for City and County governments relating to easements for both
    civil engineering and land surveying.
  • Prepared legal descriptions. Proposals, and construction staking bids and contracts.
  • Typed correspondence and all other aspects of running the front office.

 

Additional Information

Office Manager/Secretary – Donald Celli and Associates

Clerical/Cashier – ITT Financial Corporation

Administrative Assistant – SUN Services, Inc. (Materials Management)

Document Coordinator – Computer Sciences Corporation

Equipment Tracking – Four-Phase Computer Systems, Inc.

Education Coordinator – Four-Phase Computer Systems, Inc.

 

Education

Sacramento State College – Computer Sciences/Programming

Heald Business College – Secretarial/Bookkeeping



Technical Knowledge

Epic

NetLearning

McKesson HBOC/STAR

Critical Educator

Microsoft Vista

Microsoft Office 2007

Microsoft Office NT

Microsoft Office 2003

Primavera – Expedition

Corel Office Suite – WordPerfect

Own Personal Computer Programs



References available upon request.

  • ID#: 81320
  • Location: Fairfield, CA , 94533

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