Administrative Assistant/Office Manager/Accounting Assistant

Diana Hales 

 2963 Redwood Dr. ~ Fairfield, CA 94533 ~ 408-823-9712 ~


  •  Over 10 years of successful administrative experience
  • Well-respected for the ability to take initiative, multitask and manage projects
  • Independent thinker, excellent organizational, communication and client service skills
  • Extremely attentive to detail, flexible, able to quickly and effectively prioritize to meet deadlines
  • Proficient with Microsoft Office Suite (Word, Excel, Outlook, & Powerpoint), MRI, ABRA HRIS
  • Analyze and resolve PC operating issues as well as self teach new programs
  • Strong accounting and mathematical computation skills
  • Accurate data entry skills with a 10 key speed of 12,000 kph & typing speed of 70 wpm
  • Adaptable to change, ethical, honest and genuine


 Bachelor of Science in Business/Accounting ~ University of Phoenix, Southern California Campus, June 2015 graduated with honors and a member of Delta Mu Delta Honor Society

 Diploma ~ Oak Grove High School, San Jose, CA­



 Administrative Assistant & Customer Service Representative ~ Commercial Van Interiors, Whittier, CA

November 2012 – May 2015

  • Assist Bailment Pool Coordinator
  • Helped customers design their cargo van shelving, quoted customers, and scheduled the completion of work
  • Support sales department with quotes to customers
  • Managed office, ordered office supplies
  • Ordered specialty products for customers
  • Organized and scheduled large volume vehicle installs


Accounting, IT, Property Management and HR Administrative Assistant, Receptionist ~ McCandless Management Corp., Los Gatos, CA – September 1999 to October 2011

  • Processed employee payroll, maintained confidential employee records and administered the company’s benefits package, overhauled company policies and updated employee handbook
  • Launched the Windows version of HRIS-ABRA Suite software and loaded all company and employee information to produce reports
  • Created and implemented a Vacation/Sick time accrual spreadsheet for all employees
  • Monitor and troubleshoot problems with office equipment, ordered office supplies, answering telephones, handling faxes and incoming or outgoing mail.
  • Consistently updating vendor W-9's, handled yearly 1099 processing, ran month end closing reports and assisted the Real Estate Accountant & Controller with yearly audits and handled all accounts payable and receivable
  • Learned the MRI property management and accounting software (DOS version) advanced quickly and converted software to the Windows version and became the software administrator
  • Attained knowledge of standard lease form to input and highlight important details of each lease into MRI
  • Identified and cultivated a natural talent for IT, able to quickly research and resolve user's PC issues, update, install and troubleshoot software and hardware saving the company from paying an outside IT contractor
  • Supported the Senior Property Manager by coding, aging and paying invoices, managed tenant lease files and wrote client correspondence such as invoices and yearly rent increase notices
  • Implemented the organization and maintenance of vendor and tenant insurance certificates
  • Created graphs to track the expiration dates of tenant leases by percentage of a project
  • Coordinated with the Facility Engineers to assist tenants with questions or issues in their suites
  • Handled duties of the Controller while she was on medical leave and assisted the outside CPA
  • ­Worked directly with the President and Controller analyzing operations vs. budgets and assisted with yearly audits
  • Archived yearly files by inputting company’s records/files into a Microsoft Access database
  • ID#: 90856
  • Location: Fairfield, CA , 94533

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